Terms and Conditions for The Better Source
Shipping
General: We ship UPS, FedEx Ground, FedEx Air and US Postal Service daily. We normally ship your order within 1-5 days. Special Order items normally ship within a week. Expedited orders ship OUT as requested (Red=1 day, Blue=2 day etc) This DOES NOT include the time it takes us to get your parts however. Be advised: large items such as ATV fenders, Cab assemblies etc may incur additional shipping charges. We will contact you before shipping if this is the case.
International Orders: We DO ship internationally and to APO addresses when allowed by our suppliers, International orders require credit card verification by fax or email, or pay by Wire Transfer. Shipping prices for international customers are not calculated until the time of shipment. We will estimate freight for you upon request, but it is subject to change once all items are packed. Most international orders ship US Postal Service Global Express Mail.
Oversize Items: ATV Fenders, Snowmobile belly pans, snowmobile and personal watercraft hoods, and a few other items are OVERSIZE freight and must be shipped via truck freight. These items will incur an additional charge of as much as $105 above the freight shown on your invoice. If you are ordering any of the above items we suggest you contact us by phone or email to see if they are oversize. We reserve the right to ship this item and charge additional freight without notice; or cancel the order at our discretion.
'Special Order' Delivery Times: Since we cannot possibly stock all the items that our customers desire we must 'special order' most items from our suppliers. These items normally arrive at our dealership within 1-3 business days.
Note: Orders placed after 11 AM are not shipped by our suppliers until the following day. Orders are processed by our store Monday through Friday only. Orders placed after Noon on Friday, on Saturday, Sunday or Holidays are processed the following business day.
Cancelled Orders
Because most of the items we offer are 'special order' items, we charge customer's credit card when a order is placed. We must then order the products we do not have in stock from the manufacturer or supplier. Because most of our suppliers charge a 20% restock fee on cancelled orders, or returns; we must pass that charge on to you if you cancel your order after placing it with us. WE CHARGE 20% RESTOCK FEE on ALL cancelled orders. There is a minimum $5.00 restock fee on on any order that has been placed then cancelled. This restock fee may sometimes be waived if you re-order similarly priced items. If you are not sure what you need please contact our customer service department at 773.207.3730.
Returns
Return Authorization can be requested ONLINE through the Customer Service Link. All returns must be accompanied by a Return Authorization Number (RA#) provided by our office and a copy of the invoice. We must be notified within 24 hours of receipt of any missing, defective or damaged goods. All items must be in original packaging and be suitable for resell. These terms supersede any terms shown on our invoices, terms printed on invoices are for in-store customers.
Returned items MUST be RECEIVED by us no later than 15 Days from Invoice Date! There is a 20% RESTOCK FEE on all Returns not accompanied by an order of equal or greater value. If we are in error full credit will be issued. All returns must be accompanied by a copy of the original invoice with the returned item(s) circled. All non-damage items must be in original packaging and be suitable for resell.
THERE ARE NO RETURNS ON ELECTRICAL ITEMS or ITEMS WITH SALE PRICE of < $6.00
Account Credits: Once the RA part is received by The Better Source and meets our Returns Criteria a refund under the original method of payment will be processed. (Either the Credit Card Charged or PayPal account used will be credited). We cannot apply the credit to future orders, except in the event of an EXCHANGE. Credits are normally processed on Friday or Saturday so your credit may take up to 10 days to show up after your part has been received. Please help us get you your credit as quickly as possible by following the above instructions.
Other Information
PAK Qty: Items may be shipped in the manufacturer's PAK or CASE Quantities to wholesale accounts at our discretion; always order the quantity you wish to receive; we will increase to PAK quantity if required.
Back Orders: Back Orders will be shipped when received unless cancelled by you.
Pricing: All prices on website, catalog or on order confirmation are subject to change without notice. We will make every attempt to contact the customer in the event a price has changed substantially prior to shipping. We reserve the right to charge customer additional amount due, including after item has shipped or cancel order at our discretion. We are not responsible for pricing errors on the website or invoices.
